Frequently Asked Questions

Wondering about Pocketperks™ or your rewards? Find the answers here. If you still have a question after reading the FAQ, contact us at support@paycepays.com.

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What is PocketPerks™?

PocketPerks™ is a rewards program that helps you earn cash back on your everyday spending with thousands of participating merchants.

How does PocketPerks™ work?

Join. Link. Shop. Earn. It's that easy.

  • Earn cash back on online purchases by logging in and linking from the PocketPerks™ mobile app or website to the merchant's site to shop.

How much does it cost to join?

PocketPerks™ is a free program, there is no cost to join.

How do I receive my Cash Back?

When your received/posted cash back balance reaches at least $20, PocketPerks™ will automatically distribute your posted cash back balance to the account you link to pay. You can designate an account to pay by going to your PocketPerks™ profile and selecting 'My Accounts'.

How many merchants are part of the PocketPerks™ program?

10,000+ online merchants. Click the Shop button to see participating merchants.

Can I earn rewards from other loyalty programs if I receive cash back from PocketPerks™?

Yes. You continue to earn the points, miles or other rewards you normally earn on the credit and debit cards you register.

How can I be sure all my eligible purchases are recognized for both my online and card-linked shopping?

To ensure you receive cash back for your eligible online purchases:

  1. Always start your online shopping on the PocketPerks™ website or mobile app to link to the merchant you want to shop and complete your purchase like normal.
  2. Be sure that your security settings allow cookies.

What type of cards can I link to my PocketPerks™ account?

You can link all of your Visa or Mastercard credit and bank-issued debit cards. PocketPerks™ does not store your card information.

How much cash back can I earn with PocketPerks™?

The amount of cash back a member earns varies based on:

  • The number of eligible purchases made.
  • The total amount of your eligible purchases.
  • The cash back percentage offered by the merchants.

Who pays the cash back I earn?

Participating merchants determine the amount of the reward you can earn and pay the cash back in return for your purchases.

Do I need to save my receipt to earn cash back?

No. When you shop online by linking from the PocketPerks™ site or mobile app, or shop card-linked with your linked credit or debit cards, you automatically earn cash back on eligible purchases.

Can I keep cash back for returned purchases?

No. Your cash back will be adjusted to reflect returned purchases.

How long does it take after a purchase for my cash back to post to my account?

Merchants typically notify us of the pending rewards you've earned within 2 to 30 days, and they normally pay your rewards within 90-120 days. Some purchases may take longer to appear in your account.

How do I track my cash back?

You can track the cash back you earn on your earnings view and track your cash back payouts on your payouts can be tracked in Cash-back Paid view on the PocketPerks™ website or mobile app.

How often are new offers added?

New offers are added to PocketPerks™ on a regular basis.

What do I do if I forget my password?

You can easily reset your password by clicking on the Forgot Password link on the Login screen.

What do I do if I get locked out of my account?

If you attempt to log in with an incorrect user name or password too many times, the system will lock you out. Generally, your account will unlock and you can try to log back in 30 minutes later.

What do I do if the earnings information is not correct?

The cash back you earn is typically noted within 2 days, but it can take 30 days for some merchants to report. If you don't see a recent purchase, please wait 30 days and then contact us at support@paycepays.com.

What if I no longer want to receive marketing from PocketPerks™?

You can opt out of receiving marketing emails in the footer of any marketing email you receive from PocketPerks™.

Can I cancel my PocketPerks™ account?

Yes, but we'd be sad to see you go. To cancel your PocketPerks™ account, please email us at support@paycepays.com.

How do I contact customer service?

You can contact PocketPerks™ at support@paycepays.com.