Frequently Asked Questions
Wondering about Payce or your rewards? Find the answers here. If you still have a question after reading the FAQ, contact us at support@paycepays.com.
What is Payce?
Payce is a rewards program that helps you earn cash back on your everyday spending with thousands of participating merchants.
How does Payce work?
Join. Link. Shop. Earn. It's that easy.
- Earn cash back on online purchases by logging in and linking from the Payce mobile app or website to the merchant's site to shop.
- Earn cash back on card-linked purchases by activating merchant rewards and paying with a card you link to Payce.
How much does it cost to join?
Payce is a free program, there is no cost to join.
Why do you ask for my card numbers?
When you provide your credit and debit card numbers, we notify your card issuer (Visa, Mastercard) that you are a Payce member.
They note your account and let us know when you have made an eligible purchase so that we can work with the merchants to collect the cash back
you earned. Payce does not store your card information.
Not all cards and transactions are eligible to earn. Debit card payments must be processed as 'credit' in order to be tracked. Do not use a
PIN at checkout. For full details review the Terms of Use.
How do I donate my cash back to Stand Up to Cancer?
Payce will automatically distribute the cash back you receive from merchants to Stand Up To Cancer at the end of each month. Confirm your automatic donation to Stand Up To Cancer by going to your Payce profile and selecting 'My Accounts'.
How many merchants are part of the Payce program?
Hundreds of merchants with thousands of locations participate. Click the Shop button to see participating merchants.
Can I earn rewards from other loyalty programs if I receive cash back from Payce?
Yes. You continue to earn the points, miles or other rewards you normally earn on the credit and debit cards you register.
How can I be sure all my eligible purchases are recognized for both my online and card-linked shopping?
To ensure you receive cash back for your eligible online purchases:
- Always start your online shopping on the Payce website or mobile app to link to the merchant you want to shop and complete your purchase like normal.
- Be sure that your security settings allow cookies.
To ensure you receive cash back for your eligible card-linked purchases:
- Activate your offers and check to make sure which merchants are offering cash back before shopping.
- Make purchases with the credit and debit cards linked to your Payce account.
- When paying with a linked debit card, select 'credit', do not use a PIN. For full details review the Terms of Use.
What type of cards can I link to my Payce account?
You can link all of your Visa or Mastercard credit and bank-issued debit cards. Payce does not store your card information.
How much cash back can I earn with Payce?
The amount of cash back a member earns varies based on:
- The number of eligible purchases made.
- The total amount of your eligible purchases.
- The cash back percentage offered by the merchants.
Who pays the cash back I earn?
Participating merchants determine the amount of the reward you can earn and pay the cash back in return for your purchases.
Do I need to save my receipt to earn cash back?
No. When you shop online by linking from the Payce site or mobile app, or shop card-linked with your linked credit or debit cards, you automatically earn cash back on eligible purchases.
Can I keep cash back for returned purchases?
No. Your cash back will be adjusted to reflect returned purchases.
How long does it take after a purchase for my cash back to post to my account?
Merchants typically notify us of the pending rewards you've earned within 2 to 30 days, and they pay your rewards within 90-120 days. Some purchases may take longer to appear in your account.
How do I track my cash back?
You can track the cash back you earn on your earnings view and track your cash back payouts on your payouts can be tracked in Cash-back Paid view on the Payce website or mobile app.
How often are new offers added?
New offers are added to Payce on a regular basis.
What do I do if I forget my password?
You can easily reset your password by clicking on the Forgot Password link on the Login screen.
What do I do if I get locked out of my account?
If you attempt to log in with an incorrect user name or password too many times, the system will lock you out. Generally, your account will unlock and you can try to log back in 30 minutes later.
What do I do if the earnings information is not correct?
The cash back you earn is typically noted within 2 days, but it can take 30 days for some merchants to report. If you don't see a recent purchase, please wait 30 days and then contact us at support@paycepays.com.
What if I no longer want to receive marketing from Payce?
You can opt out of receiving marketing emails in the footer of any marketing email you receive from Payce.
Can I cancel my Payce account?
Yes, but we'd be sad to see you go. To cancel your Payce account, please email us at support@paycepays.com.
How do I contact customer service?
You can contact Payce at support@paycepays.com.
What is the mission of Stand Up To Cancer?
Stand Up To Cancer's (SU2C) mission is to raise funds to accelerate the pace of groundbreaking translational research that can get new therapies to patients quickly and save lives now.
SU2C brings together the best and the brightest researchers and mandates collaboration among the cancer community. By galvanizing the entertainment industry, SU2C has set out to generate awareness, educate the public on cancer prevention, and help more people diagnosed with cancer become long-term survivors. To learn more, please visit standuptocancer.org
How will donations to Stand Up To Cancer be used?
100% of donations received by SU2C support Stand Up To Cancer's collaborative cancer research programs. Stand Up To Cancer is a division of the Entertainment Industry Foundation (EIF), a 501(c)(3) charitable organization. EIF's Federal Tax ID number is 95-1644609.
Is my donation to Stand Up To Cancer tax deductible?
Yes, your donation is tax deductible to the fullest extent of the law, and you will be given a receipt for U.S. tax purposes. You will be emailed a tax receipt summarizing your previous year's annual giving during the first quarter of each year.
What is Stand Up To Cancer's Federal Tax ID Number?
Stand Up To Cancer is a division of the Entertainment Industry Foundation (EIF), a 501(c)(3) charitable organization. The EIF Federal Tax ID number is 95-1644609.
Will I receive a tax receipt for my donation?
Yes, Stand Up To Cancer will provide a tax receipt for U.S. tax purposes. You will be emailed a tax receipt summarizing your previous year's annual giving during the first quarter of each year.
I have a question about my donation receipt – who do I contact?
If you have a question about your donation receipt for Stand Up To Cancer, please contact their Donor Services team at donorsupport@su2c.org