Frequently Asked Questions

What is Payce?

Payce is your go-to platform designed to make your online shopping experience more rewarding. We're all about finding you the best cash-back rewards – and applies those rewards to your loan. Payce is here to empower you to make meaningful strides in paying down debt while still enjoying the things you love.

How does Payce work?

What stores are a part of Payce?

Where do I see my cash-back reward earnings?

Easily and quickly view the status of your cash-back rewards and account balance when you login to paycepays.com and click on My Profile. You can also manage your contact info, payment preferences, and other account settings.

When will I see my cash-back rewards?

You may see rewards in your Payce profile as soon as a day after an eligible purchase. However, it's important to note that the speed can vary. Some stores report sales promptly, while others, especially those that wait until the product ships, may take a bit longer. Rest assured, your rewards are on their way.

How do I receive my cash-back rewards?

Receiving payments for your cash-back rewards is simple! Once your rewards are confirmed, they are automatically paid out monthly, provided your account surpasses the minimum payout threshold. To set up your payments, simply head to My Profile and let us know the details of the account you'd like to apply the payments to. We'll send the money directly, ensuring it's applied as a payment to the specified account. For added convenience, we also offer the option to send your money to your loan. It's important to note that pending cash-back rewards are paid out only after they are confirmed.

How many rewards can I earn from each store?

There is no cap on the number of rewards you can earn from a single store. However, to ensure online safety and prevent any potential fraud or violations of our Terms of Service, we may reach out to you if multiple pending rewards from the same merchant are detected. Our aim is to maintain a secure and rewarding experience for all users.

What should I do if I know a sale occurred but don't see it on my dashboard?

If you're aware of a sale, but it's not reflecting on your dashboard, it may simply mean the merchant hasn't notified us yet. The timing can vary, with some merchants notifying us within an hour and others taking up to ten days. If it's been more than ten days and you still don't see your sale pending, visit our support page to troubleshoot and fill out a "Report & Resolve Missed Earnings" form. Our dedicated team will promptly investigate to ensure you receive the rewards you deserve.

What does it mean if a sale is pending?

When a sale is completed through one of your activated cash-back rewards shopping sessions, the corresponding rewards will initially appear in your dashboard as pending. Cash-back rewards may be marked as pending due to a store placing a temporary hold on the sale. Stores typically employ a hold period of 30 days or more to ensure the order is not cancelled or returned. Keep in mind, for certain transactions like hotel bookings, the hold period can extend until after your stay ends. Once the store's hold period is cleared, your transaction status will seamlessly transition from pending to confirmed, and your rewards will be on their way to you.

Why does Payce need my address?

This is a requirement from our payment processor in order for them to process your payment to pay a bill or a debt. To add your address, go to the My Profile page and add your address in the Personal Information section.

Can I cancel my Payce account?

Yes, you can cancel your Payce account; however, we'd be sad to see you go. If you decide to proceed with the cancellation, please utilize our contact form, and we'll assist you. Your satisfaction is essential to us, and we're here to ensure a smooth process for any changes you may need.