Payce

Frequently Asked Questions

Wondering about Payce or your rewards? Find the answers here. If you still have a question after reading the FAQ, contact us at support@paycepays.com.

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What is Payce?

Payce is a cash back program designed to help you achieve your goals by directing the cash back you earn toward bills, savings, or charitable donations.

How does Payce work?

With Payce, you earn cash back from your everyday purchases online and in-store from participating merchants and Payce helps you reach your goals by directing your cash back to the account you register.

How do I join Payce?

Use a social profile or simply provide your first name, last name, email address, and zip code and create a password to become a member.

How much does it cost to join?

There is no cost to join Payce.

Why do you ask for my card numbers when I enroll?

We use your credit and debit card information to identify purchases eligible for cash back at participating merchants. If you don't register your cards, you cannot earn cash back for in-store purchases at participating restaurants and stores. However, you can shop and earn cash back online without registering your cards.

Not all cards and transactions are eligible. When using a debit card, select 'credit', do not use a PIN. For full details review the Terms of Use.

Why do you ask me to direct my rewards when I enroll?

Payce was created to help you achieve your goals by directing the cash back you earn to the account you register. We cannot distribute rewards on your behalf until you provide your account information.

How many merchants are part of the Payce program?

More than 50,000 stores and restaurants participate, including member favorites Walmart, Kohl's, CVS, Macy's, Petco, Target, Home Depot, and Gap.

Can I earn rewards from other loyalty programs if I receive cash back from Payce?

Yes. When you join Payce you continue to earn the points, miles or other rewards you normally earn on the credit and debit cards you register. You also continue to earn rewards through any store loyalty programs you belong to. Payce is a separate program, that provides additional cash back opportunities from the merchants that participate.

How can I be sure all my eligible purchases are recognized for both my online and in-store shopping?

To ensure you receive cash back for your eligible online purchases are captured:

  1. Always start your online shopping journey at paycepays.com, and click the store directly in your browser window. Do not click any other sites before completing your online purchase.
  2. Be sure that your browser and security settings allow cookies.
  3. Complete the purchase online like normal. That's it!

To ensure you receive cash back for your eligible in-store purchases:

  1. Activate your in-store offers every month so you don't miss an opportunity to earn. Make sure the merchants are participating before shopping.
  2. Make purchases only with the credit and debit cards linked to your Payce account.
  3. When using a debit card, select 'credit', do not use a PIN. For full details review the Terms of Use.

Who is eligible to join Payce?

Individuals over the age of 18 who reside in the United States or its territories are eligible to join.

Can I have more than one Payce account at a time?

You can only establish one account per email address, and each of your credit or debit cards can only be linked to one Payce account.

Is my credit and debit card information safe?

Yes. Payce and its partners lock down your information using multiple layers of security. We tokenize, encrypt and store your card information in secure databases on secure servers, which are continually tested to ensure that your data cannot be compromised.

What type of cards can I link to my Payce account?

You can link all of your Visa, MasterCard, and American Express credit and bank-issued debit cards. Currently, other card networks are not a part of Payce.

What information does Payce collect about me?

During enrollment, Payce collects your first name, last name, email, password, and ZIP code to establish your account. In your member profile, Payce collects your address, phone number, linked cards, and accounts to which you want to direct your cash back.

How does Payce use my information?

We use your information to provide account and program updates, to personalize offers based on your preferences and purchase history, and to develop new product offerings and merchant relationships. For further information, please see our Privacy Policy, and Terms of Use.

With whom does Payce share my information?

Payce does not sell, rent, or share member email addresses or information with any third party. Only Payce and our service providers, including your program sponsor, have access to your personal information. For additional details, please see our Privacy Policy, and Terms of Use.

What if I no longer want to receive marketing from Payce?

You can opt out of receiving marketing emails in the footer of any marketing email you receive from Payce.

Does Payce use my phone or browser location data?

Payce does not currently use your phone or browser location data to provide you with personalized content such as notifications, offers and merchant information. We may add this feature in the future.

What if I have more questions about how Payce protects my privacy?

We are happy to answer your questions. Please review our Privacy Policy, or contact us at support@paycepays.com.

How do I earn cash back?

There are two main ways to earn cash back with Payce:

  1. Earn cash back for online purchases with participating merchants through your personalized shopping page at paycepays.com.
  2. Earn cash back on eligible in-store purchases with participating merchants, which you can view on your personalized shopping page at paycepays.com.

Who pays the cash back I earn?

Participating merchants pay the cash back in return for your purchases. Merchants are invoiced for the cash back you earn on eligible purchases once a month and typically forward your cash back to your Payce account within 60-120 days.

Who decides what cash back rate I receive?

Participating merchants determine cash back percentage earned on eligible purchases. It typically ranges from 1-15% depending on the merchant and season.

Does my cash back ever expire?

No. Cash back earned through Payce never expires. It is held in your Payce account until a distribution is made to your linked account, which occurs monthly when your balance is at least $20.

How much cash back will I earn with Payce?

The amount of cash back a member can earn varies based on:

  1. The number of eligible purchases made.
  2. The amount of the eligible purchases made.
  3. The cash back percentage offered by the merchants on your eligible purchases.

Will I earn interest on my cash back?

No. Your cash back does not earn interest.

Do I need to save my receipt to earn cash back?

No. When you shop online at paycepays.com or in-store with your linked credit or debit cards, you automatically earn cash back on all eligible purchases.

Can I keep cash back for returned purchases?

No. Your cash back will be adjusted to reflect returned purchases.

How do I track my cash back?

You can track the cash back you earn on your homepage dashboard at paycepays.com.

How long does it take after a purchase for my cash back to post to my account and be available for payment?

In most cases, we identify and show the cash back you've earned within 24 hours of an eligible purchase. Some purchases may take longer to appear in your account. However, it can take 60 to 120 days for your earned cash back to be received from the merchant.

How can I use my earned cash back?

Your cash back can be directed to a credit or debit card, loan or bill account; to a bank account, HSA, or retirement account; or to make a charitable donation.

How does Payce direct my cash back?

Payce automatically forwards your cash back to your registered account each month when your balance is $20 or more.

Can I direct my cash back to more than one account at a time?

You can direct your cash back to only one account at a time. However, you can easily change the account to which your cash back is directed at any time within your Payce profile.

Do I have to request a distribution of my cash back?

No. Payce automatically forwards your cash back to your registered account each month when your balance is $20 or more.

How do I track my cash back distributions?

You can track distributions made to your registered account on your earnings page.

How do offers work?

Payce provides multiple types of offers to members:

  • Always-on offers provide a set percentage of cash back for all of your purchases or for specific types of purchases from a particular merchant.
  • Limited-time offers are only available for a short time to reward specific types of purchases from a particular merchant.
  • Opt-in offers require you to accept an offer before shopping and then complete the purchase with the offering merchant on a linked card in-store.
  • Discount offers provide a reduction in the purchase price in addition to the cash back you will earn.

Will I receive offers, discounts and deals from Payce?

Yes. You can review cash back offers on your personalized shopping page at paycepays.com. Additionally, you will receive weekly and monthly emails providing program updates and featuring personalized offers, discounts and deals.

Do I need to activate offers?

Certain national merchants require you to activate offers once a month in order to earn cash back. To do this, log into paycepays.com and select the "Activate All" button on your personalized shopping page or within each merchant offer.

How often are new offers added?

New offers are added to Payce on a monthly basis.

How do I manage my Payce account?

You can view your earnings and distributions and manage your personal information and linked cards and accounts by logging in to paycepays.com.

How do I recover or reset my password?

You can easily reset your password by clicking on the "Forgot Password" link on the Login screen.

How do I update my profile information?

Select your username at the top, or Profile from the sub-menu to make changes.

What can I do if the earnings information on my account is incorrect?

While the cash back you earn is typically noted within 24 hours, it can take longer for some merchants to report transaction data. If you don't see a recent purchase, please wait a week and check again. If your earnings page still do not reflect what you expect, please contact us by email at support@paycepays.com.

Can I cancel my Payce account?

Yes, but we'd be sad to see you go. If you want to cancel your Payce account, please contact us by email at support@paycepays.com.

How do I contact customer service?

You can contact Payce by email at support@paycepays.com or by messaging us on the Contact Us page.

Can I invite friends and family to help me earn cash back?

Yes. You can invite friends and family to join your Crew and contribute the cash back they earn to your account to boost the distributions to your registered account. Select the "My Crew" button to invite friends and family or manage your Crew

Who can join my Payce Crew?

You can invite anyone you know to join and contribute their cash back to boost the distributions to your registered account.

How do I invite Crewmembers?

Simply select the "My Crew" button to invite friends and family or manage your Crew.

Does my Crew receive notices about their contribution to my rewards account?

Yes. Your Crew can keep track of their purchases, earned cash back, and the contributions made to your rewards account on their earnings page.